{"id":1567,"date":"2026-09-24T22:03:42","date_gmt":"2026-09-24T22:03:42","guid":{"rendered":"https:\/\/www.liberiasp.gov.lr\/?page_id=1567"},"modified":"2026-09-25T06:15:48","modified_gmt":"2026-09-25T06:15:48","slug":"submit-a-complaint","status":"publish","type":"page","link":"https:\/\/www.liberiasp.gov.lr\/?page_id=1567","title":{"rendered":"Submit a Complaint"},"content":{"rendered":"\n<style>.sp-complaint{font-family:Arial,sans-serif;color:#14243c;line-height:1.65;max-width:1100px;margin:0 auto 70px}.sp-complaint *{box-sizing:border-box}.sp-complaint a{color:#0c5685}.sp-complaint .hero{background:#0c2e57;color:#fff;border-radius:18px;padding:42px 48px;margin:14px 0 30px}.sp-complaint .eyebrow{color:#a9d9f0;text-transform:uppercase;letter-spacing:.13em;font-size:14px;font-weight:700;margin:0 0 8px}.sp-complaint h2{font-size:32px;line-height:1.2;margin:0 0 14px;color:inherit}.sp-complaint h3{font-size:21px;line-height:1.3;margin:0 0 10px;color:#0c2e57}.sp-complaint .hero p{font-size:18px;max-width:750px;margin:0 0 24px}.sp-complaint .btn{display:inline-block;padding:14px 22px;background:#f4ca59;color:#152b46!important;border-radius:7px;font-weight:700;text-decoration:none}.sp-complaint .btn:hover,.sp-complaint .btn:focus{background:#ffe49a;text-decoration:underline}.sp-complaint .grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin:24px 0}.sp-complaint .card{background:#f4f8fb;border:1px solid #dce8f0;border-radius:12px;padding:25px}.sp-complaint .card p,.sp-complaint .card ul{margin:0}.sp-complaint ul{padding-left:22px}.sp-complaint li{margin:0 0 7px}.sp-complaint .steps{background:#fff;border-left:5px solid #1f6895;padding:5px 24px;margin:25px 0}.sp-complaint .note{background:#eaf4f7;border-radius:10px;padding:22px 25px;margin-top:24px}.sp-complaint .note p{margin:0}.sp-complaint .small{font-size:15px;color:#46576b}@media(max-width:700px){.sp-complaint .hero{padding:27px 22px;border-radius:12px}.sp-complaint h2{font-size:27px}.sp-complaint .grid{grid-template-columns:1fr}.sp-complaint .btn{display:block;text-align:center}}<\/style>\n<div class=\"sp-complaint\"><section class=\"hero\" aria-labelledby=\"complaint-intro\"><p class=\"eyebrow\">Your feedback matters<\/p><h2 id=\"complaint-intro\">Raise a concern about a social protection service<\/h2><p>If you have a concern about a program, payment, registration process or how you were treated, call the grievance line at <strong>3344<\/strong>. The online form is temporarily unavailable.<\/p><a class=\"btn\" href=\"tel:3344\">Call the grievance line: 3344<\/a><\/section><div class=\"grid\"><section class=\"card\"><h3>What can you report?<\/h3><ul><li>Problems with registration, selection or access to a program.<\/li><li>Missing or incorrect payments or other program support.<\/li><li>Unfair treatment, requests for payment or staff conduct.<\/li><li>Barriers faced by people with disabilities or other access concerns.<\/li><\/ul><\/section><section class=\"card\"><h3>Before you call<\/h3><ul><li>Write down the program name, location and approximate date.<\/li><li>Explain what happened and what help you are seeking.<\/li><li>Keep any reference number or follow-up instructions you receive.<\/li><li>Share personal details only through the official grievance line.<\/li><\/ul><\/section><\/div><section class=\"steps\"><h3>How to submit a complaint<\/h3><ol><li>Call <strong>3344<\/strong> and explain your concern.<\/li><li>Provide the program name and relevant details when asked.<\/li><li>Write down any reference number and follow-up instructions.<\/li><\/ol><p class=\"small\">The online grievance form is temporarily unavailable. Other projects may also publish their own grievance channels.<\/p><\/section><section class=\"note\"><h3>Protect your information<\/h3><p>Do not post identity numbers, household records, phone numbers or complaint details in public comments or on social media. This page does not collect complaints or personal information.<\/p><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your feedback matters Raise a concern about a social protection service If you have a concern about a program, payment, registration process or how you were treated, call the grievance line at 3344. The online form is temporarily unavailable. Call the grievance line: 3344 What can you report? Problems with registration, selection or access to&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1567","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/pages\/1567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1567"}],"version-history":[{"count":2,"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/pages\/1567\/revisions"}],"predecessor-version":[{"id":1583,"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=\/wp\/v2\/pages\/1567\/revisions\/1583"}],"wp:attachment":[{"href":"https:\/\/www.liberiasp.gov.lr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}