Your feedback matters
Raise a concern about a social protection service
If you have a concern about a program, payment, registration process or how you were treated, call the grievance line at 3344. The online form is temporarily unavailable.
Call the grievance line: 3344What can you report?
- Problems with registration, selection or access to a program.
- Missing or incorrect payments or other program support.
- Unfair treatment, requests for payment or staff conduct.
- Barriers faced by people with disabilities or other access concerns.
Before you call
- Write down the program name, location and approximate date.
- Explain what happened and what help you are seeking.
- Keep any reference number or follow-up instructions you receive.
- Share personal details only through the official grievance line.
How to submit a complaint
- Call 3344 and explain your concern.
- Provide the program name and relevant details when asked.
- Write down any reference number and follow-up instructions.
The online grievance form is temporarily unavailable. Other projects may also publish their own grievance channels.
Protect your information
Do not post identity numbers, household records, phone numbers or complaint details in public comments or on social media. This page does not collect complaints or personal information.